FAQs

• What Happens If An Item From My Order Is Out Of Stock?

If an item from your order is out of stock you will receive an email notification. We apologize for any inconvenience this may cause.

• Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?

New items can be sold out rather quickly, but we may get more soon!

Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

• What Should I Do If The Size On The Tag Is Different From What I Ordered ?

The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don’t fit you well, you could definitely return them. (Please check our return policy)

• Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?

The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep it. We will give you a promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter.

• How Do I Use A Discount Code ?

If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.

• Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?

Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

• Why Was My Order Canceled ?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

• Need To Change Something On My Order, How Can I Do That ?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel is processed and sent to the post office, we will be unable to make any changes.

• Can I Get More Information On A Product ?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

If there is any further information you feel we need to put on there to help you, just let us know what information you’d like to see and we’ll do our best to include it.

• Any Catalogs That I Can Buy From ?

With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalog to keep up.

Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.